f.a.q.

Why do I need access to the Cabinet? What do I get?
Personal Cabinet is your personal client space. In your personal cabinet, you can:

• register real trading accounts; 
  
• add funds to your trading account in automatic (webmoney), or manually (bank transfer) mode; 
  
• notify the transfer of money to the trading account; 
  
• request the withdrawal of funds from trading accounts. 
  

In addition, we will continually expand the range of services offered to our customers through personal Cabinet.

I already have a trading account, which I opened six months ago. What do I have to do to get into the Cabinet?
To gain access to the Cabinet, you have to register and communicate with the support service so that your trading account has been assigned to your accounts in the Cabinet.

My account is opened and has the status "active". I want to add funds to my account via WebMoney. How can I do this?
On the page with the list of your accounts in the right column just click on WebMoney string, you can see the form in which you should specify the amount and type of purse (WMZ or WMR), from which you will refill your trading account. After clicking on "OK" you will be redirected to standard interface of WebMoney merchant service , where you will be invited to Authorize in a convenient way to you, and to affirm your desire to transfer funds to our WebMoney purse. It is important that the purse you are going to refill your fund from should be registered in the Cabinet. After the successful transfer the funds become immediately available on your trading account. If the service is not available, you can add a simple trading account funds transfer to our WebMoney purse, but in this case, the funds won’t be added to the trading account immediately, but only after the claim has been processing operator.

I’ve lost my password to the Cabinet. What should I do?
If you remember the e-mail you registered in the Cabinet with, you can restore the lost password. In case you don’t remember the e-mail you should address the Account’s Department.

I didn’t receive the letter though I was told I was sent one. What should I do?
First of all, you should check the place the spam is going to be sent. Maybe, your spam filter considered your letter of notification a spam one. Also, you should check the letter filter settings in the post client. If you registered using the e-mail got from one of the services providing e-mails free, we can’t guarantee delivery of letters to such services. If possible, use the e-mail you got from your provider, as you can manage your funds through the Cabinet. We don’t send spams and don’t sell the e-mail database. Anyway, you can enter the Cabinet just after the registration.

What are the details (fax/e-mail) the documents should be sent to?
You have to send the documents scanned to info@magnumbroker.com or by fax: 8 (812) 33-478-33

How can I know my number of the Agency Agreement?
Your account number is the number of your Agency Agreement.

On the page with the list of accounts, instead of the reference “Open a new account” it is written “You have real accounts the opening of which hasn’t been finished. You can only open a new account after you have finished the opening of the previous ones.” What does it mean? How can I open an account?
Pay attention to the column “Status” in the list of your accounts. The regulation of opening an account is, that you can’t file an application to opening a new account unless you finish the process of opening the account completely(make its status “Active”). Normally, the steps the account changes its status are the following:

• A new account is in on a waiting line. 
  
• Handling – the claim to opening the account is chosen and the account is being worked at. 
  
• Waiting for the funds – the account is opened and and funds transfer is expected. 
  
• Active – the account is active and you can trade and open new accounts. 
  

When on the key stages, the user is sent letters of notification by e-mail about the process of opening.

How can I change the credit leverage?
You can’t change the credit leverage through the Cabinet. You should connect the Account’s Department.

How can I refill the account through the Cabinet?
There are several ways of refilling the account:

1.Through the web-money EFTS (electronic funds transfer system) - the most preferable way. The funds are credited to the account automatically practically immediately.
2.Bank transfer. In this case, you have to register the account details, from which the bank transfer is realized, in the Cabinet and notify about the transfer being provided. You can also refill your account by transferring the funds to the account in the Joint-stock commercial Savings Bank of the Russian Federation without opening the bank account.

How can I withdraw the funds from the trading account through the Cabinet?
All the claims for funds withdrawal are handled manually. To lay a claim for funds withdrawal, the bank account/web-money details should be registered in the Cabinet and checked by the administrative personnel (have the status "Active").

What is Web-money?
Web-money is an on-line payments system. You can get more detailed information at http://webmoney.ru/.

I’m trying to transfer the funds through the web-money, but at the last stage I’m told there is an error “the correspondent isn’t found, see step 10, code 6” or something like that. Who is to blame and what should I do?
The web-money server most probably couldn’t connect with our server to confirm the transfer. Possible variants: wait a little and have a try again. If the problem won’t solve, connect the support service.